Iternity understands that every business is unique, and because of this we offer support options that can be personally tailored to suit your IT needs. Our standard support contract gives the customer a guaranteed time that Iternity will respond to a request for support. The standard on-site response is four hours, although for critical devices, this can be much faster. Through the use of remote access, most responses and resolutions occur within a matter of minutes. By using remote access and online monitoring, we are immediately informed if any problem occurs.
We also provide a pay-as-you-go support option that means you don’t have to worry about binding long-term contracts.
Each of our support contracts contains an SLA (Service Level Agreement) that outlines the roles and responsibilities of both parties. All of our engineers are covered by Public and Employers’ Liability Insurance, as well as Professional Indemnity Insurance.