has been founded by Tomasz Zbikowski in 2004. The company provides cutting-edge technological solutions that will help your business to operate smoothly and efficiently. Based in London, we place particular emphasis on providing a personal, tailored service, where there is continual interaction between our staff and the client. Our main focus is outsourced server, desktop and network management support. We currently support a number of SME clients throughout London as well as their remote locations.
you are assured a high level of expertise and a friendly and reliable service that will help you solve all of your system problems. Call us on 020 7036 9593 or e-mail us to discuss a support plan that suits you.
Iternity understands that every business is unique, and because of this we offer support options that can be personally tailored to suit your IT needs. Our standard support contract gives the customer a guaranteed time that Iternity will respond to a request for support. The standard on-site response is four hours, although for critical devices, this can be much faster. Through the use of remote access, most responses and resolutions occur within a matter of minutes. By using remote access and online monitoring, we are immediately informed if any problem occurs.
We also provide a pay-as-you-go support option that means you don’t have to worry about binding long-term contracts.
Our standard contract includes:
- on-site, telephone/online helpdesk and remote support
implementation of service packs released by Microsoft, Apple
application of standard software updates
reassurance that virus scanners are kept up to date
priority response times and preferential treatment compared with non-contract customers
disaster recovery infrastructure (Servers/PCs/Macs)
Each of our support contracts contains an SLA (Service Level Agreement) that outlines the roles and responsibilities of both parties. All of our engineers are covered by Public and Employers’ Liability Insurance, as well as Professional Indemnity Insurance.